ENHANCEMENTS TO GC1 PEAK DIALER OFFER CLIENTS EVEN MORE CONTROL AND FUNCTIONALITY
After selling its Emergency Notification Service division and redesigning its web site, Global Connect is more focused than ever on helping Accounts Receivable Management clients improve productivity, while maintaining compliance.
Mays Landing, NJ – July 10, 2013 – In the span of a few short months, Global Connect, the leading provider of cloud-based communication platforms, has sold its Emergency Notification division, redesigned its company web site, and released new enhancements to its cloud-based dialer, GC1 Peak Dialer. For Accounts Receivable Management clients, these accomplishments represent even more strength and focus from the company that has been offering increased productivity and profit for more than a decade.
New Year Brings Robust New Features for GC 1 Peak Dialer
Supervisor Dashboard, Redesigned Administrator Dashboard, and Automated Call List Regeneration are designed to help clients maximize efficiency and productivity
Mays Landing, NJ – Global Connect, the leading provider of cloud-based dialing and communication services, announces new enhancements to its cloud-based dialer, GC1 Peak Dialer. New GUI reporting interfaces offer enhanced views for supervisors and floor managers, while call list regeneration based on call result and call disposition provides increased dialer efficiencies. View detail
Mays Landing, New Jersey – Global Connect, the leading provider of cloud-based dialing and communication services, announces new enhancements to its cloud-based dialer, GC1 Peak Dialer. New Account Call Escalation functionality, along with the dialer’s robust Call Transfer feature, allow ARM clients to maximize productivity while minimizing agency costs. View detail
GC1’s feature-rich cloud-based dialer now offers Call Blending, Call Recording Search and Retrieval, Enhanced DO NOT CALL Account Suppression, and Blended Predictive and Preview Utilizing Call Escalation
Mays Landing, New Jersey – Global Connect, the leading provider of hosted dialing and communication services, announces new capabilities for GC1 Peak Dialer, a cloud-based dialer with predictive dialer and automated voice messaging capabilities. The features, including Call Blending, Preview and Manual Dialing, Sub Second Direct Connect, Call Recording with coach monitoring and barge, Agent Portal with real time agent level reporting and monitoring, agent prioritization based call routing, and automated inbound and outbound call pacing, are designed to help ARM clients increase efficiency, ensure compliance, and boost profits.
The new system feature helps utility and telecommunication providers communicate quickly and easily with customers affected by outages.
Mays Landing, New Jersey – Global Connect, the leading provider of cloud-based hosted dialing and communication services, announces the launch of an outage and restoration platform designed to help utility and telecommunication providers. Global Connect’s customizable Application Programming Interface (API) allows providers to send automated voice, email and text messages to customers who have been affected by outages. View detail